Privacy Policy

Last updated: 26 October 2026

1. Introduction

Solacade (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website or contact us through its available communication channels.

This policy applies to information processed through this website and related enquiries. It should be read together with any additional privacy notices presented when you use specific services or submit information.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

Information you provide

This may include your name, business email address, company name, project country, project stage, estimated quantity, product interests, project requirements and any other information you choose to include in an enquiry.

If file uploads are enabled, information contained in submitted drawings, photographs or documents may also be processed.

Technical and usage information

When you visit the website, certain technical information may be processed by our hosting provider or other website services. Depending on the services in use, this may include IP address, browser type, device information, access times, pages requested and basic website usage data.

Cookies or similar technologies may also be used where enabled by the website or its third-party services. Their actual use depends on the site’s configuration.

3. How We Use Information

We may use information for purposes such as:

  • Responding to product, project and business enquiries.

  • Understanding project requirements and discussing relevant product options.

  • Communicating about quotations, supply arrangements or potential cooperation.

  • Operating, maintaining and protecting the website.

  • Detecting spam, misuse, security incidents or fraudulent activity.

  • Meeting applicable legal obligations and handling legitimate business records.

We do not use information for purposes unrelated to the context in which it was collected unless permitted by applicable law or otherwise explained to you.

4. How Information May Be Shared

We may share relevant information with service providers where necessary to operate the website or respond to enquiries. Depending on the services actually used, these may include website hosting, email delivery, website security, spam prevention and analytics providers.

We may also disclose information where required by law, to respond to valid legal requests, or to protect our rights and the security of our website.

We do not offer enquiry information for sale to third parties. Any additional sharing or processing must be consistent with applicable law and the actual services used.

5. International Data Transfers

Our website or service providers may process information in countries other than the country where you are located. Where applicable law requires safeguards for international transfers, we will take the steps required by that law.

The locations of relevant service providers and the transfer arrangements should be confirmed based on the services used by this website.

6. Data Retention

We retain enquiry information for as long as reasonably necessary to respond to enquiries, manage business communications, maintain relevant records, resolve disputes, protect the website or meet applicable legal obligations.

Retention periods may vary depending on the nature of the enquiry, the information involved and applicable legal requirements.

7. Data Security

We take reasonable steps appropriate to the website and the information processed to help protect information against unauthorized access, loss, misuse or alteration.

No method of transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights to request access to, correction of or deletion of personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us using the contact details provided on this website. We may need to verify your request before responding.

You may also have the right to lodge a complaint with the relevant data protection authority where applicable.

9. Cookies and Third-Party Services

This website may use cookies or similar technologies that are necessary for website functionality or that support other services, such as analytics or spam prevention, if those services are enabled.

Third-party services may process information in accordance with their own privacy policies. The specific cookies, services and consent requirements depend on the website’s actual configuration and the laws that apply.

Where required, we will provide appropriate information and obtain consent before using non-essential cookies or similar technologies.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites that we do not operate. Please review the privacy policies of those websites when visiting them.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, data practices or applicable legal requirements. The revised version will be published on this page with an updated revision date.

12. Contact Us

If you have questions or requests relating to this Privacy Policy or the handling of your information, please contact us using the business contact details published on the Solacade website.